Process in charge of the life cycle management of all problems. Problem management proactively prevents incidents from occurring and minimizes the impact of incidents that could not be prevented. (Source ITIL 2011)
Opting for VAS numbers at Sewan means optimising your customer relations as much as possible.
More information >Increase the efficiency of your customer service and give context to your conversations.
More information >With the monitoring solution designed by Sewan, you have full control, in real time, of everything that happens on your network.
More information >This solution offers companies the opportunity to focus on their core business and entrust server operations to Sewan.
More information >Process in charge of the life cycle management of all problems. Problem management proactively prevents incidents from occurring and minimizes the impact of incidents that could not be prevented. (Source ITIL 2011)