The Cloud and Telecoms glossary

To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.

Internet and Networks
Voice and collaboration
Cloud services


Automatic Speech Recognition (ASR) is a technique that analyzes and processes the caller's voice from the IVR, including the detection of specific keywords or patterns to provide a smoother and more natural navigation for the caller.

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Sophia, the Co-pilot for Partners

Integrated automation that makes all the difference.