The Cloud and Telecoms glossary

To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.

Internet and Networks
Voice and collaboration
Cloud services

Change Management

Process in charge of controlling the lifecycle of all changes, facilitating the realization of beneficial changes with minimal disruption to IT services. (Source ITIL 2011)

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