The Cloud and Telecoms glossary

To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.

Internet and Networks
Voice and collaboration
Cloud services


Allows you to manage a service thanks to a regular meeting organized between the account operational manager and the client in order to study the service quality indicators and identify the triggers of any incidents that may have occurred in order to define a continuous improvement plan.

Related definitions

Sophia, the Co-pilot for Partners

Integrated automation that makes all the difference.