The Cloud and Telecoms glossary

To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.

Internet and Networks
Voice and collaboration
Cloud services


Computer-telephony integration. Refers to a plug-in installed on a workstation that allows the computer to react according to parameters set by the administrator during a call. For each call, the administrator can program a different reaction from his workstation. For example, a sales representative can program a customer master record to be uploaded to his workstation when the customer calls.

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Sophia, the Co-pilot for Partners

Integrated automation that makes all the difference.