The Cloud and Telecoms glossary

To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.

Internet and Networks
Voice and collaboration
Cloud services

Incident Management

Process in charge of the life cycle management of all incidents. Incident management ensures that normal service operations are restored as quickly as possible and that the impact on the business is minimized. (Source ITIL 2011)

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