The Cloud and Telecoms glossary

To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.

Internet and Networks
Voice and collaboration
Cloud services


Customer relationship management (CRM) is the set of tools and techniques designed to capture, process and analyze information about customers and prospects, with the aim of building loyalty by offering or proposing services. By extension, it often refers to business software dedicated to customer relations.

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