The Cloud and Telecoms glossary

To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.

Internet and Networks
Voice and collaboration
Cloud services

Problem Management

Process in charge of the life cycle management of all problems. Problem management proactively prevents incidents from occurring and minimizes the impact of incidents that could not be prevented. (Source ITIL 2011)

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