The Cloud and Telecoms glossary

To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.

Internet and Networks
Voice and collaboration
Cloud services


SLA is an acronym for Service Level Agreement.
The SLA means a contract between a service provider and its customers. The contract specifies the services made available by the supplier, as well as parameters such as availability.

Related definitions

Sophia, the Co-pilot for Partners

Integrated automation that makes all the difference.