When telephony meets your data
Your workstation: an extension of your phone
You define how your computer reacts to each call. With CTI,you capitalize on your caller information and maximize your relevance in the conversation.
"Opening the customer file from your CRM" and "automatic provision of your data" are some of the features included to create a better calling experience for your caller. Click-to-call* and the monitoring of lines are also integrated.
*(Call from your user extension without dialing the number)
For more details:
More than voice-data convergence
The right information about your contact person
Click, and you're calling!
Click, and you're configuring!
Monitoring and steering of the activity