Every call counts
No more ringing in the void
A call group is a service that automatically and intelligently redistributes incoming calls to the members that make up the group.
Every call counts. To miss a call is to miss an opportunity. Maximizing your response rate is a critical issue. With the call group solution, you set up a routing mode: callers always speak to a suitable contact person. This way, your incoming calls are distributed in line with your organization.
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A dedicated number to optimize your response time
You create your call groups according to your needs (sales team, customer service team, etc.). Incoming calls always involve the right agents, with an optimized response time according to your organization.
Your call distribution
Choose linear distribution (parallel distribution) so that the extensions ring at the same time. Or opt for sequential ringing: the extensions will ring one after the other. Solicitation distribution makes the least solicited extensions ring. Random distribution makes the extensions ring randomly.
Your prioritized calling strategy
Manual control of opening and closing
Sequential or parallel call distribution
Distribution according to priority, a predefined order or day's request
Management of time delay between each agent
Control of queue size
Action on full queue
Announcement of position to the caller
Definition of overflow timeout
Action on no response