Combine the best of professional telephony with the best collaborative tool thanks to Telephony Teams.
Make your external calls with Teams
Teams telephony was born from the association between Sewan's expertise in fixed telephony in the BtoB world and Microsoft's essential collaborative work tool.
The result? A simple and efficient integration of your fixed telephony directly into Teams.
You can enjoy an unlimited flat rate on your national fixed and mobile calls as well as on 70 destinations around the world.
Our infrastructure is certified by Microsoft to guarantee you an optimal quality of service and reliability.
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Native telephony in Teams
Find all the telephony functions necessary for your company, directly integrated in the Microsoft Teams client.
Simultaneous ringing on multiple devices, call log, call transfer, call waiting, visual voicemail with voicemail transcripts are directly present in the "Calls" tab of Teams.
Your fixed line on your mobile
Receive calls from your landline to your mobile when you're on the move.
Find also all the functions of your fixed telephony in the mobile application such Teams as visual voicemail.
Find the main telephone functionalities
Thanks to the interconnection with Microsoft, you benefit from all the telephone functionalities available in the cloud.IPBX cloud updated regularly. You can also take advantage of advanced telephone functions such as the automatic switchboard or queues and configure them autonomously from the portalTeams.
Manage in real time and in complete autonomy
From your dedicated interface, you control all your services.
The scalability of the offer over time gives you the possibility to change the number of simultaneous communications according to your needs and to modify the DIDs assigned to your Trunk.
In case of failure of your equipment or even the link, a global forwarding ensures the continuity of all your calls.
Unlimited calling plans from Sewan
To accompany this telephony solution in Teams, Sewan provides you with unlimited packages for your national fixed and mobile calls as well as to 70 destinations around the world.
DID to DID routing
You define number by number the call forwarding you want to set up. You set rules for permanent call forwarding, call forwarding on no answer and especially call forwarding on no connection, very useful in case of link or PBX equipment failure. You can also define simultaneous rings for each number: thus, you can set a forwarding to a number outside Trunk.
This first step towards convergence allows you to associate your landline number with your mobile number.
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Allows you to create a menu system that allows internal and external callers to search for and transfer calls to users or departments within your organization.
Allows you to configure how call queues are managed for your organization: for example, set up greetings and music on hold, find the next available call agent to handle the call, and so on.
Plays the default music set by the service when waiting for an external call from the Public Switched Telephone Network (RTC). This feature is available for RTC to teams and calls made to a call queue. This feature provides notification waiting parity with other platforms. This feature is configurable by the administrator, but only via PowerShell. Music blocking is also not supported in call forwarding RTC.
Allows users to answer incoming calls using a contact and make outgoing calls by dialing the full phone number or clicking on a name in the client.
Allows users to share incoming calls with colleagues to allow colleagues to answer calls that occur when the user is unavailable. Less disruption to recipients than other forms of call sharing (for example, call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Allows users to transfer calls to another person. Or, if it is necessary to leave the conversation, he can transfer calls from his PC or IP phone to his mobile phone.
Allows users to transfer voice messages during a call.
Allows users to place a call on hold in the Cloud Team service. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use this code and a supported application or device to retrieve the call.
Allows users to make a call from the search area using the/Call command and specify a name or number.
Internal company calls show a detailed caller ID to retrieve information from the company phone book, with the image ID and extension feature rather than a phone number. For calls from external telephone numbers, the Caller ID provided by the telephone service provider is displayed. If the external telephone numbers are secondary numbers in the company directory, the information from the company directory is displayed.
Allows users to playback a call or meeting on another HID device connected to Teams. for example, by switching from their PC speakerphone to a headset.
Controls incoming communications with presence, allowing the user to block all incoming communications except those specifically indicated.
Allows users to dial by name or number anywhere in the search bar and on the dial pad, speeding up the process of making outbound calls.
Allows users to securely connect, communicate and collaborate with users in federated clients.
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All you need is a camera, speakers and your microphone. Users can also use a headset if their computer does not have a built-in audio device.
When a user receives a voicemail message, it is delivered to their mailbox Exchange as an email containing the voicemail message as an attachment. Users can listen to their messages on their certified office phone and on any team or business Skype application. Support for voicemail transcription was added in March 2017 and is enabled by default for all users and organizations.
Allows users to configure their client settings for voicemail greetings, auto-attendant rules, and greeting language, including out of office greetings.
Users with multiple speakers connected to their PC can choose to configure a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desktop speakers can choose to let both the headset and desktop speakers ring when a call comes in.
Allows users to select separate ring tones for regular calls, transferred calls, and delegated calls so that they can distinguish the type of call.
Allows users to share their phone line so that another user can make and receive calls on their behalf.
A call strategy that allows you to configure how incoming calls are handled when a user is already in a call or conference or when a call is on hold. The caller hears a busy signal when the caller is already on the phone. The caller receives a missed call notification but cannot answer incoming calls. This feature is disabled by default, but can be enabled by the customer administrator.
Allows users to add phone numbers to a blocked user list so that the next call from that number is not blocked by the user's ring. RTC to a list of blocked users so that the next call from this number is not blocked by the user ringing.
Typically, a common telephone number is placed in an area such as a waiting room or conference room, making it accessible to several people. Common telephones are configured as devices rather than users and can automatically connect to a network.
For best performance, multimedia content is held between the Session Border Controller (SBC) and the customer instead of sending it via the Microsoft Phone system.