Monitor & manage your incoming calls

Monitor your advisors' activity in real time 

With the monitoringsolution designed by Sewan, you have full control, in real time, of everything that happens in your cbetween d'calls.
The supervisor has a solution developed specifically to achieve his objectives and better accompanyits agents in the handling of calls.

Are you familiar with this service?
For more details:
Data sheet
pro activitypro activity
real timereal time
detailed statisticsdetailed statistics

Knowledge is power: the importance of reporting

In real time, you follow all activity to quantify your calls or simply react to unexpected events and thus adapt more quickly.

Proactive monitoring

Wherever he/she is, on the train, in the office or on the move, the supervisor has the appropriate management tools to optimize contact center activity. Numerous levels of access, collaborative assistance, discreet listening and whispering, etc...

A powerful tool

With Sewan User Selfcare you can configure, set up and administer your solution from your computer or mobile phone.

A precise analysis of your daily usage

What are the most popular requests? Which agent has the best respons rate? From which region do they call you the most? At what time? DMC ? DMT ?

With the monitoring tool Contact Experience, you master all this information and much more in just a few clicks.

Solutions, equipment and accessories