Monitor & manage your incoming calls
Monitor your advisors' activity in real time
With the monitoringsolution designed by Sewan, you have full control, in real time, of everything that happens in your cbetween d'calls.
The supervisor has a solution developed specifically to achieve his objectives and better accompanyits agents in the handling of calls.
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Knowledge is power: the importance of reporting
In real time, you follow all activity to quantify your calls or simply react to unexpected events and thus adapt more quickly.
Proactive monitoring
Wherever he/she is, on the train, in the office or on the move, the supervisor has the appropriate management tools to optimize contact center activity. Numerous levels of access, collaborative assistance, discreet listening and whispering, etc...
A powerful tool
With Sewan User Selfcare you can configure, set up and administer your solution from your computer or mobile phone.
A precise analysis of your daily usage
What are the most popular requests? Which agent has the best respons rate? From which region do they call you the most? At what time? DMC ? DMT ?
With the monitoring tool Contact Experience, you master all this information and much more in just a few clicks.