Your smart call reception solution
Increase customer satisfaction with Contact Experience
The solution allows you to address all customer experience issues through complementary and independent solutions.
Contact Experience professionalizes your customer service and allows you to stop losing calls by managing them intelligently, boost your business by increasing customer loyalty and improve your brand image.
With Contact Experience, Sewan is the only European player to have developed its own customer interaction management solution, thus enabling a unique and global operator positioning on the entire value chain.
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Deploy without constraint
Provision your cloud solution from A to Z in a few minutes with the interoperability of our solution, in complete autonomy. We provide you with privileged and recurrent contacts who know you and accompany you throughout the life of your project.
Adapt to all situations of teleworking, crisis, last minute changes, peak calls and limit the business impact with a 100% web solution. By being autonomous, your team is reactive and skillfully directs the calls received in a few clicks.
Manage your team
Adjust human resources according to flows while controlling the quality of services, build a call analysis grid for your reporting and facilitate the management of your daily briefing.
Maximise the customer experience
Understand the context, personalise the call journey to better handle it and offer your customer a unique experience. Handle 100% of incoming calls to answer all requests.
Boost your telephony solution
Meet all your inbound and outbound telephony needs with the combination of Contact Experience with Sewan telephony (Hosted telephony, Teams telephony Mobile Telephony).
🔀 Intelligent and advanced call routing (IVR)
🧍♂️ Queue and Competence Management
👤 Agent interface
📊 Call statistics