Improve your call distribution and increase productivity
Your call center in the cloud
Queuing, hold music, monitoring: our call center solution goes far beyond and improves your call distribution by optimizing the time and missions of your advisers. 100% in the cloud, it identifies the most appropriate caller for each call by providing context in record time for a personalization that makes the difference: a customer who feels recognized is a loyal customer! You can follow the activity of your advisers in real time, obtain monitoring indicators on service quality and pool all your resources to maximize the call pickup rate and offer the best possible welcome to your contacts.
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All-terrain call center!
Whether you manage an e-commerce platform, a customer support or an emergency service, our call center solution optimizes the distribution of inbound and outbound calls, and allows you to adapt value propositions to any type of business sector! As a scalable solution, the call center accompanies you in your strategy with the requirements and variations of the market.
A sense of customer orientation
Thanks to the coupling with your CRM solution, the uploading of customer files is automated and simplifies the life of your advisers by giving them weapons to manage each situation as well as possible. The data from the call centre is directly transmitted to your CRM, which consolidates it for a centralised analysis of your business processes. Natively compatible with web-based solutions, the call center is easily coupled with solutions such as Salesforce, Microsoft Dynamics or Zendesk.
Goal: flexibility
Real-time, consolidated statistics, call recording and discreet listening and whispering by the supervisor allow for real-time monitoring and analysis of activity on any type of device. You can declare on demand and wherever you are new agents are able to operate on any type of position, mobile or teleworking.
Attentive vs. proactive
The tools allow you to dynamically integrate your calls to take advantage of off-peak periods and launch campaigns (preview, progressive and predictive) or callbacks to customers who have not been able to reach your service. Take the lead and reach out to your prospects and customers.
Data sheet
Call Center
Contact Center
Option / Tailor-made
Option / Tailor-made
Option / Tailor-made
Option / Tailor-made
Option / Tailor-made
Option / Tailor-made
Option / Tailor-made