Reporting at the service of your call center

So that each call is used to improve the next 

Whether your objective is to handle 100% of calls, to optimize your resources, to keep your advisors motivated, or simply to improve your reception, reporting will be your most valuable ally. You get real-time advanced statistics that allow you to adapt to each situation.

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Real-time statistics

All your advanced and consolidated statistics are in real time! You can customize them to obtain tailor-made statistics in line with your needs and the requirements of your market.

Real-time management

You are the only master on board to adapt your resources and incoming flows! Peak activity, breakdown, exceptional event, our solution allows you to react to any eventuality! 

FUSION!

Integrate statistical data from your call center into your CRM or BI tools tooptimise and enrich your analyses by combining the richness of business and telecom data.

Solutions, equipment and accessories